Last Updated: September 1, 2025

1. Return Window

You may return items within 7 days of delivery, provided they meet our return conditions.

2. Return Conditions

Items must be:

  • In original condition with tags attached
  • Unworn, unwashed, and unaltered
  • In original packaging
  • Accompanied by the original receipt or order confirmation

3. Non-Returnable Items

The following items cannot be returned:

  • Intimate apparel and undergarments
  • Custom or personalized items
  • Items marked as “Final Sale”
  • Damaged or altered items

4. Return Process

Step 1: Contact our customer service within 7 days of delivery Step 2: Provide order number and reason for return Step 3: Receive return authorization and instructions Step 4: Pack items securely and send to our return address Step 5: Refund will be processed within 7-10 business days after we receive the returned item

5. Return Shipping

  • Customer is responsible for return shipping costs unless the item was defective or incorrect
  • We recommend using a trackable shipping method
  • Risk of loss during return shipping lies with the customer

6. Exchanges

Size Exchanges:

  • Subject to availability
  • Exchange shipping costs apply
  • Same conditions as returns apply

Color/Style Exchanges:

  • Treated as a return and new purchase
  • Price differences will be charged or refunded accordingly

7. Refund Method

  • Refunds will be issued to the original payment method
  • For COD orders, refunds will be processed via bank transfer
  • Processing time: 7-10 business days

8. Defective Items

If you receive a defective item:

  • Contact us immediately with photos
  • We will provide a prepaid return label
  • Full refund or replacement will be provided

9. Wrong Item Received

If you receive the wrong item:

  • Contact us within 48 hours
  • We will arrange pickup and send the correct item
  • No charges will apply to the customer

10. Damaged During Shipping

  • Report damage within 24 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will file a claim with the courier and provide resolution

11. Contact for Returns

For return requests, contact:

  • Email: [insert email]
  • Phone: [insert phone number]
  • WhatsApp: [insert WhatsApp number]

12. Refund Timeline

  • Return processing: 3-5 business days after receipt
  • Refund to payment method: 7-10 business days
  • Bank transfers may take longer depending on your bank